Coastal Moving Group

Avoid this company, which trades under multiple names: Coastal Beginning LLC, USA Home Logistics, and Pack Men USA (MC 992460 / DOT 2936759). They orchestrated my interstate move and the experience was horrendous. They held my possessions hostage to extract additional payment, many items arrived damaged or missing, and absolutely no care was taken with any of my belongings. I was overcharged by more than $1,100 and subjected to false threats and intimidation in an attempt to bully me into paying more. Do not trust them and DO NOT USE THEM!

Move size: 4 Bedroom Home Service cost: $9800

I requested this company a moving service to the May 13th (20 days ago). They also require a huge amount of money as a deposit (almost 50% of total cost of moving). They claim you can only cancel the moving within 7 days from the moving date. They told me TWO DAYS prior my moving date that they are unable to move on the date requested (May 13th), meanwhile I requested the moving date 20 DAYS AGO. they said they only have the May 12 available, which is Mother’s Day. They claimed they will keep my security deposit and won’t refund me, even though they did that in bad faith. 

Move size: 1 Bedroom Home Service cost: $2000

Needed a moving company due to the sale of my mother’s home and having to put her in a nursing home so the stress was a lot. This company made the stress even worse and never once was I told that I had to pay money to the Movers that showed up. I paid $1350 on March 14. They called me the Friday before moving on a Sunday, April 13, told them about one piece of furniture that needed to go. I paid them an additional $375.99. I was called on Saturday and was told the movers would be there in between 9 AM and noon. They then called at 12:30 saying it would be in between 3 PM and 5 PM Never showed during that time. I got hung up on and no return call. Had someone else call on a different number they answered and showed up at 8:40 PM. Mind you my storage unit closed at 10pm. There were three of them that was speaking Spanish around me and told me I would have to pay them cash for moving items in the house based on cubic feet, in which I was not aware of. I was told I would pay the other half when the move was complete. I asked them to leave. They continued to stay parked out in front of my mother‘s home, After 9 o’clock at night.Threw trash in the middle of our street! They even got out and was playing in the street underneath the street lights after politely asking them to leave!! I called the company repeatedly. I received no callbacks the next day from a Christian that I talked to multiple times. I’ve since then disputed the two amounts and have not heard from them since!! horrible customer service, and people in general. I DO NOT RECOMMEND COASTAL MOVERS EVER!!

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Move size: 4 Bedroom Home Service cost: $5000

Coastal Moving Group was one of the many moving groups I contacted about moving from Fort Myers to Orlando. The sales representative was great and found me discounts to make the move cheaper than other movers. He even was able to get some of my large items scheduled for donation at no cost as it was to benefit the community. Those reasons alone are why this has earned two stars.

It was all downhill from there. We were told multiple different stories on how payment worked day-of. One story was only cash, money order, cashier’s check, or Zelle. Another story was Venmo being accepted at both pickup and drop off. Another was a combination of both.

Four days before the move, I was contacted via phone at 4:45pm while I was unavailable. This was to confirm the inventory list, which had changed since the initial quote. I also received a follow up text, which I replied to shortly after, indicating I was available the entire next day. I received no response. I then attempted to call and leave voicemails the next two days, until someone finally answered the night before the move, telling me it was too late to change anything.

Day-of (at 4:15pm) an enterprise truck showed up and another company that mainly spoke German came out to complete the move. They came inside and immediately sat down on my furniture (without asking), used my restroom that had just been cleaned, and began taking measurements. They also told me that it would be a large upcharge to take the furniture to donate. They then told me they wouldn’t help me take it to the dumpster either. One even asked me if they could keep it for themselves (which was the only way for them to take it out of the apartment).

They then told me the cost would be $1,200 more expensive (I had 15 boxes more than quoted) and asked me if I was okay with that. I told them I had no choice, but that I would call Coastal’s dispatcher to discuss it. No one answered, even though their documents list this number for day or communication. I called all other numbers I had, no one answered.

They moved the items to their truck, and they assured me they would complete the move that day, even though my ETA to the new home was 10:30pm. I arrived and moved items from my car. They showed up at 12am and struggled to pay as I didn’t realize that Zelle only allowed payments of $1K per 24 hours. They would not take Venmo. So I had to go find an ATM at 12am. They then rushed through the move of the items (I also rushed them as it was very late). They left furniture wrapped and cracked two dressers.

I called Coastal back the next business day and of course got a voicemail. I have not heard anything back.

Move size: 1 Bedroom Home Service cost: $2600

The first people that I spoke to on the phone were professional and helpful in getting my move in motion. They used S & A movers out of Hoboken, NJ who charged me an extra $600 because they had to down size the truck upon arrival to my new place even after I confirmed with the previous driver that the truck would fit in my apartment complex and confirmed this with the apartment management. They also broke my

Peloton that’s brand new. It was my favorite thing that I begged to please be gentle with and now it’s been almost 2 months I haven’t been able to use it because peloton finally figured out the problem. Forget filing a claim- they make it next to impossible. Don’t use this company! Also, there is a girl in customer service who is extremely belittling and just plain mean. The boy I spoke to mostly in customer service (I want to say his name is Jacob) was professional, nice, and understanding.

Move size: 2 Bedroom Home Service cost: $121000

Guys, don't book your move with this Coastal moving group. This CMG company gives the contract to third party moving company (for our move it was with Revolution Moving Systems). We might get attracted with the small quotes which they offer initially but later on they'll say some reason and they'll increase the quote value (Not in hundreds of dollars but in thousands). Even though if we agree for that amount also we don't get our items safely shipped. They'll steal the costly items and doesn't respond properly when we enquire about those. The guys who come for pickup are very bad in packing the items. They don't use proper material to pack the items. If we raise any doubt they'll just simply say one thing like ''We'll be doing this work daily and we are clearly aware of how to pack the items."

These people are such irresponsible that they don't even check whether they loaded all the items from the warehouse into the truck correctly. Even that driver clearly stated to me that they didn't load few items from their warehouse into the truck and he marked the same in the household goods delivery inventory list as well.But still they're so confident that they can deliver the items even though many items are missing. When they came for the delivery they demanded us to pay the money first inorder to download our items.

Finally when my things got downloaded, all the items which we packed on our own came safely and the items which this company guys packed came totally broken and many costly items are missed.

I lost almost half of my valuable important stuff by booking a move with this CMG. I'm missing my 65" Samsung LED TV and 6 big boxes which is containing all my valuable stuff and one luggage bag which is containing all my costly traditional Wedding wear. All my items are broken and all of my furniture is broken and got chipped off. I lost all of my lifetime memorable things within one move by this company :-( :-( :-(

I would never ever refer this company to any of my friends and relatives.

Move size: 1 Bedroom Home Service cost: $2500

Mr. Chris Parker at Coastal Moving Group told me they had their own trucks, and they would complete my move. I was quoted a price of $2786.30. The day of the move they increased the price of the move by $1100 and handed my move off to another company. I have much difficulty of getting them arrange a date to deliver my belongings. They arrived about two months later with several broken items. I called the office several time, each time, they would lie, or say no one is available.

Move size: 2 Bedroom Home Service cost: $3786